Exchange & Return Policy
At ROJYNS, your satisfaction is our goal. If you are not completely satisfied with your purchase, we are here to help.
1. Allowed Time Frame
You have the right to exchange products within 7 days from the delivery date.
You have the right to return products and get a refund within 7 days from the delivery date.
2. Conditions for Acceptance
- The product must be in its original condition, unworn, unwashed, unironed, and free from any perfume scents.
- All official tags, security labels, and pricing tags belonging to ROJYNS must remain firmly attached to the item.
- The item must be returned in the original packaging it was received in.
- Please provide your order number when submitting an exchange or return request.
3. Non-Returnable & Non-Exchangeable Items
For hygiene reasons and to protect the health of all our customers, we do not accept returns or exchanges for the following categories:
- Underwear (for women and children), tights, socks, and bodysuits once their packaging has been opened.
- Hair accessories once their packaging has been opened.
- Clothing that has been altered or made to measure based on a special customer request.
4. Refunds & Shipping Liabilities
If the return is due to a verified manufacturing defect or an incorrect item shipped by us, ROJYNS will cover all shipping fees and issue a free return label immediately.
However, if the return or exchange is due to personal preferences (such as selecting the wrong size or change of mind), the customer will be liable for the return shipping label fees and the new delivery charges.
Refunds are issued to the original payment method (for cash on delivery orders, by bank transfer to the customer's account). The refund may take between 7 to 14 working days to reflect in your account, depending on your bank.
How do I submit an official return request?
Contact customer service on WhatsApp to get started